Spa Rules and Etiquette

Before You Go

Cancellations and Rescheduling

Cancellations and reschedule requests must be made 24 hours prior to appointment to avoid being charged in full.

Gift Certificates

To order a customized spa gift certificate, please click here to visit our online store.


In order to have the most treatment choices and options, we encourage you to schedule your appointments in advance. Although it is possible to walk-in and schedule an appointment, availability becomes limited and in many cases we are fully committed with other guests.

Cell Phones

We are here to promote a calm and relaxing environment. We prefer that you leave cell phones and pagers at home or in your room. If you must bring them with you, please turn them off before entering the Spa.


Be sure to speak up. All aspects of your treatment can be modified to your taste: amount of light, kind (or absence) of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to use more or less pressure please speak up and tell them. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any
concerns you may have. Conversation between Guests in the relaxation room and elsewhere, should be kept at a low volume.


All spa services assess an automatic charge of 18% that is added to your service. Additional gratuities for superior service are always appreciated.


As part of our Eco-Awareness efforts, we strive to conserve. Being respectful of your environment is part of the Spa experience. Using only the number of towels necessary during your stay helps us to maintain our goal.

Medical Conditions

If you have any type of medical condition, be sure to mention it to your therapist. Certain treatments may not be advisable for you.


Arrive at least 15 minutes early so you can enjoy an unhurried transition into the Spa. Arriving late for your service will limit the time of your service, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest’s scheduled appointment. After a treatment, it’s customary to vacate the room within a few minutes, though you are welcome to spend additional time unwinding in the Spa’s relaxation lounge.

Food and Drink

It is advisable not to eat for at least an hour before a treatment. Please avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after your services.

Therapist Preference

If you prefer either a male or female therapist don’t hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.

What to Wear

In your spa locker you will find a robe. It is important that you are comfortable and able to relax. Treatment protocol provides you with modest draping throughout your services; however, for your comfort and privacy, you may wish to wear a bathing suit
or underwear for your services.


In order to avoid all worries and stress, leave all jewelry and valuables at home or in your room safe. The Spa is not responsible for lost, stolen or damaged items.


A spa is a great place to get a little alone time. Our spa facilities are limited to children ages 16 and over. Nail salon services are available for well-behaved youth of all ages when accompanied by an adult.


Continue your Spa Experience at home; all spa products are available in our retail boutique. To replenish your supply, we can arrange regular monthly shipments or feel free to call The Spa to have your products delivered at your convenience. Returns, including those products given as gifts, must be accompanied by the original receipt. We will gladly accept returns within 14 days of the original purchase.

Groups and Spa Parties

It is our pleasure to host a private spa event. Call for details.
Opal Collection Logo
Uniquely Opal. Uniquely You.